Free delivery on orders over €100 | If you have any questions, call us on +33 6 11 20 61 49



Tendance'Herb, with its headquarters at 30 Rue Durand in Toulouse, France, collects and processes information as part of its business activities, some of which is referred to as "personal data". Tendance'Herb attaches great importance to privacy, and only uses data in a responsible and confidential manner and for a specific purpose.



On the website, there are 2 types of data that may be collected:

• Data transmitted directly

This is the data you send to us directly, via a contact form or through direct contact by email. Certain information to ensure the proper delivery of your orders is required in the contact form.

• Data collected automatically

During your visits, and once your consent has been given, we may collect web analytics information about your browsing, the length of time you spent on our site, your IP address, your browser type and version. The technology we use for this is cookies.


Use of data

The data you send to us directly is used to improve our dealings with you, or to deliver your orders. Web analytics data is collected anonymously by Zoho Page Sense, whose platforms are located on the European continent, and this data allows us to measure our website's audience, visits and possible errors in order to continuously improve the user experience. This data is used by Tendance'Herb, as the party responsible for data processing, and will never be transferred to a third party or used for any purposes other than those detailed above.


Legal basis

Personal data is only collected after compulsory user consent. This consent is validly collected (buttons and checkboxes), free, clear and unequivocal.


How long we keep your data for

The data will be kept for up to 3 years.



The site may ask you to accept cookies for statistical and display purposes. A cookie is an information placed on your hard drive by the server of the site you are visiting. It contains several pieces of data that are stored on your computer in a simple text file that a server accesses to read and save information. Some parts of this site may not be functional without the acceptance of cookies.


Hypertext links

Websites may provide links to other websites or other resources available on the Internet. Tendance'Herb has no means of controlling sites in connection with its websites. does not answer for the availability of such sites and external sources, nor does it guarantee it. It cannot be held liable for any damage of any kind whatsoever resulting from the content of these sites or external sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with this use fall fully on the Internet user, who must comply with their conditions of use.

Users, subscribers and visitors of websites may not set up a hyperlink to this site without the express prior permission of Tendance'Herb.

In the event that a user or visitor wishes to set up a hyperlink to one of the Tendance'Herb websites, it will be up to him to send an email accessible on the site in order to formulate his request for setting up 'a hyperlink. Tendance'Herb reserves the right to accept or refuse a hyperlink without having to justify its decision.


Your rights regarding personal data

You have the right to consult, modify or delete all of your personal data. You can also withdraw your consent to the processing of your data.


Legal Company name: TENDANCE'HERB
Legal status and share capital: SAS with capital of € 2,500
Registration: 798 669 578 RCS Toulouse - France
APE code: 2012Z
First and last name of the person in charge:
Headquarters: 30 rue Durand, 31200 Toulouse, France
Telephone: +33 (0) 5 82 95 46 28, +33 (0) 6 11 20 61 49
E-mail :
Hosting of the site and storage of information: company INFOMANIAK.
Création graphique : société TENDANCE’HERB, Léa DELGAL, et l’WHATZ'HAT agency

The site is the property of the company “TENDANCE'HERB” in its entirety, as well as all the rights relating thereto.

Any complete or partial reproduction is subject to the authorization of the owners.

However, links of the Hypertext type to the site are authorized without specific request.

All orders made on this site are unreservedly subject to these general conditions of sale. The company "TENDANCE'HERB" reserves the right to adapt or modify the version of the general conditions of sale at any time, the version applicable to an order being the one appearing online on the site at the time of the command.

These terms of sale are intended to define the contractual relationship between the company "TENDANCE'HERB" and the buyer and the conditions applicable to any purchase made through the merchant site of "TENDANCE'HERB". These terms of sale will prevail over any other general or specific conditions not expressly approved by the company "TENDANCE'HERB".

Website content

The company "TENDANCE'HERB" does not guarantee that this site is free of defects, errors or omissions. The information provided is presented as an indication with no contractual value. Despite regular updates, TENDANCE'HERB cannot be held responsible for amending administrative and legal provisions that occur after publication. Similarly, the company "TENDANCE'HERB" cannot be held responsible for the use and interpretation of the information contained in this site. The company "TENDANCE'HERB" cannot be held responsible for any viruses that could infect the computer or any computer equipment of the Internet user, as a result of use, access, or upload from this site. The company "TENDANCE'HERB" reserves the right to change the content of its commercial offers at any time.

The customer

The client declares that he or she is a natural person, at least 18 years old, and has the legal capacity or parental authorization to place an order on our web site.

The customer acknowledges that he or she was aware at the time of the ordering of the specific conditions of sale set out on that screen and expressly states that he or she accepts them without reservation.

When registering the customer's personal data at ordering, the customer must ensure that the required data is accurate. In the event of an error in the wording of the recipient's contact information, the company "TENDANCE'HERB" cannot be held responsible for the inability to deliver the product. The company "TENDANCE'HERB" reserves the right to cancel any order when the customer's IP address is homed in a country different from the billing and/or delivery address.

The products on offer

The products are those described on the website and are offered at the limit of available stocks. Each product is accompanied by a presentation established by the company "TENDANCE'HERB" in the most possibly objective way, and in order to best satisfy the need for information of customers.

The photographs on the products are as faithful as possible but cannot ensure a perfect similarity with the proposed product, especially with regard to the colours under the effect of the internet browser and the screen used.

In addition, errors can appear on the site, which the customer recognizes and accepts.

However, in the event of non-compliance between the delivered product and its description on the site, the customer will be able to exercise his or her right of withdrawal or implement the "TENDANCE'HERB" company's guarantee of compliance.


The ordering on the site is subject to compliance with the procedure put in place by the company "TENDANCE'HERB" materialized by a succession of different steps that the customer must follow in order to place his or her order:

• Browse the site to make your selection of articles. Click on the images to view the details of each product.

• Add the selected items to your basket by clicking on the “add to basket” button.

• Then check the nature of the items added to his basket. To delete an item, the customer must click on “delete” and the basket will update. In order to change the number of items, the customer must click on the corresponding icons.

• Confirm your order.

• Create an account on our website or identify yourself: This allows you to see the history of your orders, their follow-up, ...

• Enter the necessary personal data (name, first name, billing postal address, delivery postal address, email address and telephone number) to establish the order.

• Make the payment under the conditions provided. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

The company "TENDANCE'HERB" will confirm the acceptance of his order to the customer at the email address that he will have communicated.

The company "TENDANCE'HERB" reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or for any customer for whom there is a suspicion of inconsistency in the information given. .


The prices indicated on the product sheets are expressed in euros, all taxes included (TTC). They do not take into account transport costs and the applicable VAT rate is that of the day of the order.

Any change in the rate may be reflected in the price of the products.

The total price indicated in the confirmation of the order includes the price of the various products, the costs of transport and delivery, the costs of handling, packaging, and storage.

The company "TENDANCE'HERB" reserves the right to change its prices at any time, however, with the understanding that the price listed on the site on the day of the order will be the only one applicable to the buyer, subject to availability.


Buyers have a right to withdraw, which they can exercise without cause and without penalty within 14 (fourteen) days of receipt of the items, in order to return the new product (in its original packaging, unopened, unused, unmodified, unwashed, intact, accompanied by all possible accessories, instructions for use and documentation) to the seller.

Return procedure:

• The customer is invited to send an email to indicating the number of his invoice, the details of the products he wishes to return and the reason for this return.

• The return must be made by colissimo accompanied by the invoice number to the following address:

c / Transports Fournié
55 Boulevard de Thibaud 31100 Toulouse

For any questions, "TENDANCE'HERB" is available to its customers. To do this, visit the contact page of the website.

If the right of withdrawal is exercised within the expected timeframe, the company "TENDANCE'HERB" will reimburse the customer, within a maximum of 30 (thirty) days after receiving the returned goods, for the sums already paid, net of any shipping costs which will not be reimbursed.


The price is payable when ordering.

Payments will be made by credit card, cheque, cash, or bank transfer. In case of payment by credit card, the customer will have to indicate the number on his or her card, as well as its expiry date, directly in the area provided for this purpose.

Depuis le 1er octobre 2008, les banques françaises appliquent le protocole “3D Secure” afin d’assurer aux clients passant commande sur Internet une meilleure sécurité lors des paiements sur Internet.

La société «TENDANCE’HERB” agit donc contre la fraude en collaboration avec la BNP Paribas dans un but de protéger ses clients de toute utilisation frauduleuse de leur carte bancaire.

En pratique, cela signifie que seront demandés au client : son numéro de carte, les dates d’expiration et cryptogramme (les trois derniers chiffres figurant au dos de votre carte) de celle-ci.

Le client sera alors redirigé vers le site de sa banque qui lui demandera d’entrer un code sécurisé afin d’accepter la transaction (Authentification par SMS : envoi du code par la banque du client sur son portable). La carte de nos clients n’est donc utilisable sur notre site qu’avec son contrôle.

The order validated by the customer will not be considered effective until the relevant bank payment centers have given their consent. If the so-called centers refuse the order, it will be automatically canceled and the customer will be notified by email.

Par ailleurs, la société «TENDANCE’HERB » se réserve le droit de refuser toute commande d’un client avec lequel existerait un litige.


Delivery is made to the address indicated by the customer in the order form, which can only be in the agreed geographical area.

Delivery cannot be made to PO boxes or hotels.

In order for these deadlines to be respected, the customer must ensure that they have communicated exact and complete information concerning the delivery address.

The time frames indicated are indicative times, corresponding to the average processing and delivery times.

Si ceux-ci dépassent 30 (trente) jours à compter de la commande, le contrat de vente pourra être résilié et l’acheteur remboursé. La société «TENDANCE’HERB » ne pourra être tenue responsable des conséquences dues à un retard d’acheminement n’étant pas de son fait. En cas de colis endommagés (déjà ouvert, produits manquant…), l’acheteur s’engage à notifier à la société «TENDANCE’HERB » par tous moyens, toutes réserves dans les 3 jours suivant la réception du produit.

For availability reasons, an order can be delivered to the customer in several shipments. The customer then only pays for one delivery.


This contract is subject to French law.

La société «TENDANCE’HERB » ne peut être tenue pour responsable des dommages de toute nature, tant matériels qu’immatériels ou corporels, qui pourraient résulter d’un mauvais fonctionnement ou de la mauvaise utilisation des produits commercialisés. Il en est de même pour les éventuelles modifications des produits résultant des fabricants.

La responsabilité de la société «TENDANCE’HERB » sera, en tout état de cause, limitée au montant de la commande.

Les réclamations seront toujours reçues avec attention et bienveillance. En cas de litige, le client s’adressera en priorité à l’entreprise «TENDANCE’HERB » pour obtenir une solution amiable en se rendant sur la page contact du site internet.

Otherwise, since the terms and conditions of sale are governed by French law, only the French courts will have jurisdiction.


All products supplied by the seller are covered by the legal guarantee provided by articles 1641 and following of the civil code. If a product sold is not compliant, it may be returned to the seller who will take it back, exchange it or refund it.

All claims and exchange or refund requests must be made within 30 (thirty) days of the delivery date.

Le client est invité à prendre contact avec la Société «TENDANCE’HERB » soit par mail à l’adresse, soit par téléphone au +33 (0)5 82 95 46 28.

La Société «TENDANCE’HERB » s’efforcera de trouver une solution au problème.

General Data Protection Regulation

Les informations collectées par la Société «TENDANCE’HERB » lors d’une commande d’un client sont uniquement collectées aux fins de la vente à distance. Ces informations sont indispensables au traitement et à l’acheminement des commandes ainsi qu’à l’établissement des factures. Elles pourront ainsi être communiquées en tout ou partie aux prestataires de la Société «TENDANCE’HERB » intervenant dans le cadre de l’exécution de la commande (comme les transporteurs par exemple) et à des organismes en charge de l’analyse des commandes et de la lutte contre la fraude à la carte bancaire.

Failure to provide the requested information results in the non-validation of the order.

The processing carried out on the Tendance'Herb website is in line with the General Data Protection Regulation.

Hyperlinks to third-party sites

Ce site propose des liens hypertextes pointant vers des sites Internet édités par des tiers. Ces liens sont établis de bonne foi et la société « TENDANCE’HERB » ne peut être tenue pour responsable de modifications intervenues sur ces sites.

Par conséquent, ces liens hypertextes ne sauraient, en aucun cas, engager la responsabilité de la société « TENDANCE’HERB » : seule la responsabilité des éditeurs des sites référencés sur le site de la société « TENDANCE’HERB » pourra être engagée.

Photo credits

Diane Touraine:
Wikimedia Commons: