All products supplied by the seller are covered by the legal guarantee provided by articles 1641 and following of the civil code. If a product sold is not compliant, it may be returned to the seller who will take it back, exchange it or refund it.
All claims and exchange or refund requests must be made within 30 (thirty) days of the delivery date.
Customers are invited to contact TENDANCE'HERB, either by email at firstname.lastname@example.org or by phone at (0)5 82 95 46 28. TENDANCE'HERB will endeavor to find a solution to the problem.
Buyers have a right of withdrawal, which they can exercise without cause and without penalty within 14 (fourteen) days of receipt of the items to return the product (in its original packaging, unopened, unused, unmodified, unwashed, intact, accompanied by all possible accessories, employment notices and documentation) to the seller for exchange or refund.
TENDANCE’HERB chez Transports FOURNIE,
à l’attention de Fabien MASCAROT
55 Boulevard de Thibaud
The warranty ceases if the buyer has opened or used the product and stored or handled it contrary to instructions or the safety data sheet. For example: using products on wet supports or during high wind is a condition of exclusion from the warranty.