Legal Company name: TENDANCE'HERB
Legal status and share capital: SAS with capital of € 2,500
Registration: 798 669 578 RCS Toulouse - France
APE code: 2012Z
First and last name of the person in charge:
Headquarters: 30 rue Durand, 31200 Toulouse, France
Telephone: +33 (0) 5 82 95 46 28, +33 (0) 6 11 20 61 49
E-mail :
Hosting of the site and storage of information: company INFOMANIAK.
Graphic design: company TENDANCE'HERB, Léa DELGAL, and theWHATZ'HAT agency

The site is the property of the company “TENDANCE'HERB” in its entirety, as well as all the rights relating thereto.

Any complete or partial reproduction is subject to the authorization of the owners.

However, links of the Hypertext type to the site are authorized without specific request.

All orders made on this site are unreservedly subject to these general conditions of sale. The company "TENDANCE'HERB" reserves the right to adapt or modify the version of the general conditions of sale at any time, the version applicable to an order being the one appearing online on the site at the time of the command.

These terms of sale are intended to define the contractual relationship between the company "TENDANCE'HERB" and the buyer and the conditions applicable to any purchase made through the merchant site of "TENDANCE'HERB". These terms of sale will prevail over any other general or specific conditions not expressly approved by the company "TENDANCE'HERB".


Website content

The company "TENDANCE'HERB" does not guarantee that this site is free of defects, errors or omissions. The information provided is presented as an indication with no contractual value. Despite regular updates, TENDANCE'HERB cannot be held responsible for amending administrative and legal provisions that occur after publication. Similarly, the company "TENDANCE'HERB" cannot be held responsible for the use and interpretation of the information contained in this site. The company "TENDANCE'HERB" cannot be held responsible for any viruses that could infect the computer or any computer equipment of the Internet user, as a result of use, access, or upload from this site. The company "TENDANCE'HERB" reserves the right to change the content of its commercial offers at any time.


The customer

The client declares that he or she is a natural person, at least 18 years old, and has the legal capacity or parental authorization to place an order on our web site.

The customer acknowledges that he or she was aware at the time of the ordering of the specific conditions of sale set out on that screen and expressly states that he or she accepts them without reservation.

When registering the customer's personal data at ordering, the customer must ensure that the required data is accurate. In the event of an error in the wording of the recipient's contact information, the company "TENDANCE'HERB" cannot be held responsible for the inability to deliver the product. The company "TENDANCE'HERB" reserves the right to cancel any order when the customer's IP address is homed in a country different from the billing and/or delivery address.


The products on offer

The products are those described on the website and are offered at the limit of available stocks. Each product is accompanied by a presentation established by the company "TENDANCE'HERB" in the most possibly objective way, and in order to best satisfy the need for information of customers.

The photographs on the products are as faithful as possible but cannot ensure a perfect similarity with the proposed product, especially with regard to the colours under the effect of the internet browser and the screen used.

In addition, errors can appear on the site, which the customer recognizes and accepts.

However, in the event of non-compliance between the delivered product and its description on the site, the customer will be able to exercise his or her right of withdrawal or implement the "TENDANCE'HERB" company's guarantee of compliance.



The ordering on the site is subject to compliance with the procedure put in place by the company "TENDANCE'HERB" materialized by a succession of different steps that the customer must follow in order to place his or her order:

• Browse the site to make your selection of articles. Click on the images to view the details of each product.

• Add the selected items to your basket by clicking on the “add to basket” button.

• Then check the nature of the items added to his basket. To delete an item, the customer must click on “delete” and the basket will update. In order to change the number of items, the customer must click on the corresponding icons.

• Confirm your order.

• Create an account on our website or identify yourself: This allows you to see the history of your orders, their follow-up, ...

• Enter the necessary personal data (name, first name, billing postal address, delivery postal address, email address and telephone number) to establish the order.

• Make the payment under the conditions provided. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

The company "TENDANCE'HERB" will confirm the acceptance of his order to the customer at the email address that he will have communicated.

The company "TENDANCE'HERB" reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order or for any customer for whom there is a suspicion of inconsistency in the information given. .



The prices indicated on the product sheets are expressed in euros, all taxes included (TTC). They do not take into account transport costs and the applicable VAT rate is that of the day of the order.

Any change in the rate may be reflected in the price of the products.

The total price indicated in the confirmation of the order includes the price of the various products, the costs of transport and delivery, the costs of handling, packaging, and storage.

The company "TENDANCE'HERB" reserves the right to change its prices at any time, however, with the understanding that the price listed on the site on the day of the order will be the only one applicable to the buyer, subject to availability.



Buyers have a right to withdraw, which they can exercise without cause and without penalty within 14 (fourteen) days of receipt of the items, in order to return the new product (in its original packaging, unopened, unused, unmodified, unwashed, intact, accompanied by all possible accessories, instructions for use and documentation) to the seller.

Return procedure:

• The customer is invited to send an email to indicating the number of his invoice, the details of the products he wishes to return and the reason for this return.

• The return must be made by colissimo accompanied by the invoice number to the following address:

c / Transports Fournié
55 Boulevard de Thibaud 31100 Toulouse

For any questions, "TENDANCE'HERB" is available to its customers. To do this, visit the contact page of the website.

If the right of withdrawal is exercised within the expected timeframe, the company "TENDANCE'HERB" will reimburse the customer, within a maximum of 30 (thirty) days after receiving the returned goods, for the sums already paid, net of any shipping costs which will not be reimbursed.



The price is payable when ordering.

Payments will be made by credit card, cheque, cash, or bank transfer. In case of payment by credit card, the customer will have to indicate the number on his or her card, as well as its expiry date, directly in the area provided for this purpose.

Since October 1, 2008, French banks have been applying the “3D Secure” protocol in order to provide customers placing an order on the Internet with better security when making payments on the Internet.

The company "TENDANCE'HERB" therefore acts against fraud in collaboration with BNP Paribas in order to protect its customers from any fraudulent use of their bank card.

In practice, this means that the customer will be asked for: their card number, expiry dates and cryptogram (the last three digits on the back of your card) of it.

The customer will then be redirected to his bank's website, which will ask him to enter a secure code in order to accept the transaction (Authentication by SMS: the code is sent by the customer's bank to his mobile phone). The card of our customers is therefore only usable on our site with its control.

The order validated by the customer will not be considered effective until the relevant bank payment centers have given their consent. If the so-called centers refuse the order, it will be automatically canceled and the customer will be notified by email.

Furthermore, the company "TENDANCE'HERB" reserves the right to refuse any order from a customer with whom there is a dispute.



Delivery is made to the address indicated by the customer in the order form, which can only be in the agreed geographical area.

Delivery cannot be made to PO boxes or hotels.

In order for these deadlines to be respected, the customer must ensure that they have communicated exact and complete information concerning the delivery address.

The time frames indicated are indicative times, corresponding to the average processing and delivery times.

If these exceed 30 (thirty) days from the order, the sales contract may be terminated and the buyer reimbursed. The company "TENDANCE'HERB" cannot be held responsible for the consequences due to a delay in delivery not being of its making. In the event of damaged packages (already opened, missing products, etc.), the buyer agrees to notify the company "TENDANCE'HERB" by any means, of any reservations within 3 days of receipt of the product.

For availability reasons, an order can be delivered to the customer in several shipments. The customer then only pays for one delivery.



This contract is subject to French law.

The company "TENDANCE'HERB" cannot be held responsible for damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same applies to any modifications to the products resulting from the manufacturers.

The responsibility of the company "TENDANCE'HERB" will, in any case, be limited to the amount of the order.

Complaints will always be received with attention and kindness. In the event of a dispute, the customer will first contact the company "TENDANCE'HERB" to obtain an amicable solution by going to the contact page of the website.

Otherwise, since the terms and conditions of sale are governed by French law, only the French courts will have jurisdiction.



All products supplied by the seller are covered by the legal guarantee provided by articles 1641 and following of the civil code. If a product sold is not compliant, it may be returned to the seller who will take it back, exchange it or refund it.

All claims and exchange or refund requests must be made within 30 (thirty) days of the delivery date.

The customer is invited to contact the Company "TENDANCE'HERB" either by email at, or by telephone at +33 (0)5 82 95 46 28.

The Company "TENDANCE'HERB" will endeavor to find a solution to the problem.

General Data Protection Regulation

The information collected by the Company "TENDANCE'HERB" during a customer order is only collected for the purposes of distance selling. This information is essential for the processing and delivery of orders as well as the establishment of invoices. They may thus be communicated in whole or in part to the service providers of the Company "TENDANCE'HERB" involved in the execution of the order (such as carriers for example) and to organizations in charge of analyzing orders and in the fight against credit card fraud.

Failure to provide the requested information results in the non-validation of the order.

The processing carried out on the Tendance'Herb website is in line with the General Data Protection Regulation.

Hyperlinks to third-party sites

This site offers hypertext links pointing to websites published by third parties. These links are established in good faith and the company "TENDANCE'HERB" cannot be held responsible for changes made to these sites.

Consequently, these hypertext links can not, in any case, engage the responsibility of the company "TENDANCE'HERB": only the responsibility of the publishers of the sites referenced on the site of the company "TENDANCE'HERB" can be engaged.

Photo credits

Diane Touraine:
Wikimedia Commons: